FAQ

Delivery and returns

  • How long does Shipping take?

Orders take 1 to 3 business days to process and ship

  • When can I expect my package?

Delivery time can vary from country to country. Usually it takes:

12-24 Business Days to the USA

18-36 Business Days to countries outside of USA

30-90 Business Days to Mexico/South America

  • Where do you ship?

We currently ship mainly in the United States, however we do offer Internation Shipping at a very low cost as well.

  • Can I return something if I don’t like it?

Yes. You must return your product within 30 days of the product being shipped. Any returned product(s) must be returned in all of their original packaging, and in like-new condition. For more information check our Refund Policy at the bottom section of our site.

  • Do I have to pay separate shipping for each product?

You have to pay separate shipping for individual unique products. If you are buying a bigger quantity of the same product, the shipping cost will not increase and we will be delivering the products in the same package.

  • I haven't received my product, where can I track it's position?

Delivery can take up to 30 business days, however if you want to track the position of the product, you can solicitate a tracking number by contacting us at info@newborn-planet.com

Product Safety and Quality

  • Are the products safe for children?

Everything we display on our store is made out of high quality and food grade materials. For more information about the materials about a certain product please contact us at info@newborn-planet.com

Search and Navigation

  • How can I find a certain product or section of dedicated products?

To find a specific product use the search button in the top right corner of our site. To find a section of dedicated products go to the top of our page and click on Catalog then select the section of products you are interested in buying.

  • Where can I find the Privacy Policy, Refund Policy, TOS pages?

You can find these pages at the bottom of our site in the Info and Quick Links section.

  • How can I browse through all the products in the store?

To explore our entire range of products click on the home page, then scroll down and click the "Discover more..." button.

 

  • Where can I find your Affiliate Program?

To join our Affiliate Program scroll at the bottom of the page, look into the Earn 15% of Sales section and access the link.

Discounts and Coupon Codes

  • When do you offer discounts?

We usually may have sales every season or special holiday. You can join our email list and receive a 10% OFF Coupon Code on your first purchase.

  • Why does my Coupon Code not work?

Make sure you have copied the full coupon code and haven't missed any characters. If the Coupon Code still doesn't work it could mean it has expired. You can join our email list to receive information about any upcoming sales and Coupon Codes.

Payment Methods

  • What paying methods can I use to purchase a product?

We currently accept payments via PayPal, Skrill and credit cards (VISA, MasterCard, Maestro, JCB, American Express, Diners Club, Sofort, Giropay and PaySafeCard). If You want to use a different paying method (bank transfer, crypto-currency or others) contact us directly at info@newborn-planet.com .

Earn 15% Of Sales

  • How can I earn money?

If you want to earn 15% from every sale, join our affiliate program (link at the bottom of the page).

  • What do I need in order to join the affiliate program?

To join our affiliate program you need an e-mail address and it's beneficial to have some social media accounts with at least a small audience ( the bigger the audience, the more people you will drive to our site, and if more people buy products, you will earn more money).

  • Can I offer coupon codes for my audience?

Yes, you can create coupon codes that customers can use for a small discount.

Where is NewBorn Planet based? 

  • We are based in Moldova.

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